One human, two customer records, two commerce systems
FitGrill runs WooCommerce and Heartland with different catalogs, plus Como. The same person orders $30 through one and $30 through the other. Whether the platform sees one customer or two is an ingestion question with no documented answer, and it decides whether this is a Qualified Referral.
Look at: The disagreement here is about the facts, not the rules, so the two rows are two different ledgers under identical program terms.
The readings
No identity resolution
Each commerce system's customer id is taken at face value, so two records of $30 never reach the threshold.
- Qualified Referrals
- 0
- Qualified customers
- none
- Customers owned
- cus_hrpos_4412, cus_woo_881
- Pending Credits
- 0 credits
- Credits the current-month review would propose (provisional)
- 0 credits
Simulated as fitgrill.fuel_partner/3.1+sim(two_records)
Identities resolved to one customer
A shared customer key across systems collapses the two records, and $60 of qualifying spend produces a referral.
- Qualified Referrals
- 1
- Qualified customers
- cus_woo_881
- Customers owned
- cus_woo_881
- Pending Credits
- 10 credits
- Credits the current-month review would propose (provisional)
- 10 credits
Simulated as fitgrill.fuel_partner/3.1+sim(resolved)
What differs
Only the fields the readings disagree about.
Scroll the table sideways to see every column.
| Field | No identity resolution | Identities resolved to one customer |
|---|---|---|
| Qualified Referrals | 0 | 1 |
| Qualified customers | none | cus_woo_881 |
| Customers owned | cus_hrpos_4412, cus_woo_881 | cus_woo_881 |
| Pending Credits | 0 credits | 10 credits |
| Credits the current-month review would propose (provisional) | 0 credits | 10 credits |
Qualifying dollars per customer
The same customers, the same orders, read two ways.
Scroll the table sideways to see every column.
| Customer | No identity resolution | Identities resolved to one customer |
|---|---|---|
| cus_hrpos_4412 | $30.00 | — |
| cus_woo_881 | $30.00 | $60.00 |
Also affects: Qualified Referrals, Active Referred Customers, the one-per-customer-for-life limit, duplicate-account fraud checks
Nothing on this page is a decision. Every column is what the agreement could mean, and the simulation cannot change the published terms. All scenarios →